Posterloom AIPosterloom AI

Refund and Dispute Policy

Refund and dispute handling policy for Posterloom AI

Refund and Dispute Policy

This policy explains how Posterloom AI handles refund requests, billing concerns, and payment disputes.

Contact First

If you have a billing concern, duplicate charge, access issue, or service problem, please contact us before opening a payment dispute.

Digital Software Purchases

Posterloom AI is a digital software service. Purchases provide account credits or access to AI text poster generation workflows. There are no physical shipments, shipping fees, delivery carriers, customs duties, or physical product returns.

Refund Review

To request a refund review, contact support@tokenhubio.com with the account email, charge date, order or invoice reference if available, and a short description of the issue.

Refunds may be considered where required by law or where there is a verified billing error, duplicate charge, or material access problem that we cannot reasonably resolve. Credits that have been substantially used, abused, or purchased in violation of our Terms may not be refundable unless required by law.

Disputes

If a payment dispute or chargeback is filed, account access may be limited while the issue is reviewed. We may provide transaction records, account activity, policy links, and support correspondence to the payment processor as part of the dispute process.

Policy Updates

We may update this policy from time to time. The current version is posted on this page.